Reservation management, traveler loyalty and personalized marketing for tourism and hospitality companies in LATAM. Transformamos la experiencia del viajero con tecnología.
Let's talk about your project →Costa Rican nautical tourism and adventure company. We implemented Salesforce to manage reservations, customer groups and loyalty campaigns.
NAUTICAL TOURISMTourism operator specialized in nature and adventure experiences in Costa Rica. CRM for agent, traveler and custom package management.
ECOTURISMO & AVENTURATour operator with a wide portfolio of circuits and cultural experiences. Salesforce unifies group, guide and business partner management in a single platform.
TOUR OPERATORAgency specializing in romantic tourism and destination weddings in Costa Rica. Service Cloud for personalized management of each experience and post-event follow-up.
LUXURY TOURISMFrom traveler acquisition to post-trip follow-up: an integrated platform to grow in the tourism sector with Salesforce.
Management of agencies, operators and direct clients. Quote pipeline, packages and reservation closing.
Campañas segmentadas por perfil de viajero, automatización de journeys y fidelización post-viaje con email y WhatsApp.
Atención al viajero antes, durante y después del viaje. Management of changes, cancellations and multichannel support.
Portal para agentes de viaje y B2B: cotizaciones en línea, disponibilidad y acceso a material de ventas.
Chatbots para reservaciones, recomendaciones personalizadas y automatización de respuestas frecuentes de viajeros.
Perfil unificado del viajero: historial de viajes, preferencias y propensión de compra para campañas más efectivas.
From initial inquiry to confirmation: complete flow with automatic quotes, follow-up and package confirmation.
Personalized retention programs, post-trip communication and automated campaigns to generate repeat purchases and referrals.
Dedicated portal for agencies: inventory access, special rates, commissions and real-time reports.
Segmentation by traveler type, budget and preferred destination to send the right offer at the right moment.
Centralization of all contact points: WhatsApp, email and phone in a single view. Agile management of changes, cancellations and special requests during the trip.
We connect Salesforce with the leading booking systems and GDS of tour operators, eliminating double data entry and providing real-time visibility of availability and confirmations.